Business Terms

Last updated: 23 October 2026

These Business Terms ("Terms") are a contract between Morodo Limited (trading as "Cordi"), a company registered in England and Wales under company number 11925189, registered office Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL ("Cordi," "we," "us"), and the business that registers a shop on Cordi ("you," the "Business").

They apply when you sign up your shop through "Join now" in the Cordi business portal, and they govern your use of the Service as a business. By ticking the box to accept these Terms when you sign up, you confirm you have read and accept them on behalf of the Business, and that you are authorised to do so. Customers' use of the Cordi app is governed separately by the Cordi Terms of Service ("Customer Terms"), and our Privacy Policy explains how we handle personal data.

These Terms are for businesses only. You confirm that you are using the Service for the purposes of your trade or business, not as a consumer.

1. Definitions

• "Business Portal" — the Cordi web dashboard you use to run your shop on Cordi.
• "Customer" — a person who uses the Cordi app to collect stamps or rewards at your shop.
• "Codes" — your shop's Cordi NFC tag, and the QR code that carries the same code.
• "Loyalty Card" — your shop's digital stamp card: the number of stamps required and the reward.
• "Program" — your Loyalty Card, together with any Birthday Gift and Promotions you offer.
• "Promotion" — a message or offer you publish to your Customers through the Service.
• "Birthday Gift" — the optional gift described in Section 8.
• "Insights" — the statistics and customer lists the Business Portal shows you, such as visit trends, return rates and "overdue" customers.
• "Your Content" — everything you put into the Service: your listing, logo, Loyalty Card and Birthday Gift descriptions, and Promotions.
• "Service" — the Business Portal, the Cordi app as it relates to your shop, and our related services.
• "Working Day" — a day other than a Saturday, Sunday or public holiday in England.

2. Your account

2.1 Registration

You must give us accurate, complete information when you register — including the Business's real name and the address it trades from, and your own name and a mobile number we can reach you on — and keep it up to date. Each shop account covers one shop location.

2.2 Verification and approval

After you submit your sign-up, we will contact you to arrange a setup visit at your shop. At the visit we install your Cordi NFC tag, check your shop's location, show you how the Service works, and — if everything is in order — approve your shop. Until your shop is approved it does not appear on the Discover map, although Customers can already collect stamps with your Codes.

We may ask you for information to confirm that the Business is genuine and that you are authorised to act for it, and we may refuse or delay approval, or hide or remove any shop listing, that we cannot verify or that we reasonably believe is not genuine, impersonates another business, or is inaccurate.

2.3 Sign-in details and staff

Cordi currently provides one sign-in per shop, held by you. You are responsible for keeping it confidential and for all activity under your account, including by staff or anyone else you let use it or the devices it is signed in on. Make sure they follow these Terms. Tell us promptly at [email protected] if you think your account has been accessed without permission.

3. What we provide

3.1 The Service

While these Terms are in force, we will make available to you:

• a public listing for your shop in the Cordi app, including on the Discover map once your shop is approved (Section 2.2);
• a digital Loyalty Card that Customers can collect stamps on and redeem in store;
• your Codes, shown in the Business Portal, for Customers to collect stamps, redeem rewards and claim Birthday Gifts at your shop;
• Promotions, shown inside the Cordi app to your Customers — either all of them or only those who appear "overdue";
• the optional Birthday Gift;
• Insights about visits to your shop, and alerts in the Business Portal when a Customer redeems a reward or claims a gift;
• a Cordi NFC tag, installed at your setup visit (Section 5); and
• support by email and phone.

We provide the Service in return for the fees in Section 11, after a free trial. The Cordi app is free for Customers to download and use.

3.2 What the Service does not do

Cordi does not process payments for your sales, does not connect to your till or point-of-sale system, and does not send emails, text messages or push notifications to Customers on your behalf. Discounts and rewards are applied and handed over by you.

3.3 Changes to the Service

We are continually developing Cordi, and we may add, change or remove features. If a change would remove a feature you rely on or otherwise significantly disadvantage you, we will give you at least 30 days' notice where we can, unless the change is needed sooner for security, legal or technical reasons.

3.4 Availability

We aim to keep the Service available at all times, but we do not guarantee that it will be uninterrupted or error-free, and there may be planned or unplanned downtime. We do not offer a service-level agreement.

4. Your loyalty program

4.1 Your responsibilities

You are solely responsible for:

• designing your Program — the number of stamps required (between 1 and 50), the reward, any Birthday Gift and any Promotion — and describing it clearly and accurately in the Service;
• deciding which purchases earn a stamp, and telling your Customers and staff;
• honoring every reward, Birthday Gift and Promotion to Customers who legitimately earn it, in line with what the Service shows them;
• complying with all laws that apply to your Program and your sales, including consumer-protection, pricing, advertising and age-restriction rules, and accounting correctly for any tax on rewards you give away; and
• the accuracy of your listing — name, address, map location, category, opening hours, website, description and logo.

The sale of any product, and the giving of any reward, is between you and the Customer. Cordi is not a party to it, does not guarantee it, and is not your agent.

4.2 Rules shown to Customers

The Customer Terms tell Customers how the Program works, including that:

• stamps are collected in store, at the time of a qualifying purchase, and are specific to your shop;
• a redemption is final once confirmed, and stamps beyond the number required carry over to the next card;
• stamps and rewards have no cash value; and
• if you change your Loyalty Card, stamps already collected stay on the Customer's card, but the reward and the number of stamps needed follow your current card.

You agree to run your Program consistently with these rules.

4.3 Customer disputes

If a Customer complains about a stamp, reward, Birthday Gift or Promotion at your shop, you agree to deal with it promptly and in good faith. Where we receive the complaint, we may share the relevant stamp and redemption records with you and the Customer.

5. Your Codes and in-store setup

• Keep both Codes on display. Whenever your shop is open, you must have your working Cordi NFC tag and your Cordi QR code on display where Customers can reach them. The NFC tag is how Customers use Cordi; the QR code (shown in the Business Portal, on screen or printed) is there for Customers whose phones can't read NFC.
• You are responsible for all stamps and Birthday Gift claims made with your Codes, and for all reward redemptions made at your shop.
• Display your Codes only at your shop — ideally at the till, where staff can see them being used — and do not share or publish them elsewhere.
• Set your shop's location in the Business Portal — your address, and the pin on the map, which you can move onto your shop. The Service checks that Customers are within approximately 200 meters of that pin when they collect stamps, redeem rewards or claim a Birthday Gift. Customers cannot collect stamps, redeem rewards or claim a Birthday Gift while your shop has no location, and you are responsible for keeping the pin on your shop.
• Daily stamp limit. You choose the maximum number of stamps one Customer can collect at your shop in any 24 hours (between 1 and 50) in the Business Portal. Set it to suit how often your Customers genuinely buy from you.
• If you think a Code has been copied or misused, generate a new one in the Business Portal (this needs your account password). The old Code stops working immediately: replace every printed copy of your QR code, and contact us to have your Cordi NFC tag rewritten — until then, Customers cannot use the tag.
• Redeeming rewards. Customers redeem a reward by confirming in the Cordi app at your counter; the reward is redeemed at that moment. The app then shows a redemption screen for about 60 seconds with your shop's name, the reward, a live clock, a short code and a "tap to check" button that turns the screen green. Make sure your staff check this live screen — for example by tapping it — before handing over the reward: a screenshot or recording cannot react to a tap. If the Business Portal is open, it also shows an alert with the same code. Staff may refuse a reward if they have not seen the screen.
• Birthday Gifts. Customers claim a Birthday Gift with your Codes and show the confirmation screen to staff; check it (and the Business Portal alert, if open) before handing over the gift.
• Redemption methods. Customers redeem rewards and claim Birthday Gifts using the methods available in the Service at the time. We will tell you if the available methods change.
• Your Cordi NFC tag. We supply your Cordi NFC tag (the "cube"), programmed with your shop's code, and place it at your counter during the setup visit. The cube remains our property. Keep it safe and where Customers can reach it, away from metal surfaces, and tell us promptly if it is lost, damaged or stops working. If it is lost or damaged other than through normal wear and tear or a fault, you will pay the cost of replacing it, up to £10. We will replace a cube that stops working through a fault at no cost. Any window sticker or other printed materials we give you are yours to keep.

6. Changing or closing your program

You may change your Loyalty Card, turn off your Birthday Gift, or ask us to close your shop account at any time. Because Customers have been collecting stamps in reliance on your Program, before you remove a reward, make your Loyalty Card harder to complete, or close your shop account, you agree to:

• give your Customers at least 14 days' notice (for example with a Promotion in the app); and
• honor every reward that is ready to redeem when the change takes effect, if the Customer asks for it within that notice period.

Closing your shop account permanently deletes your shop, its Loyalty Card, and all your Customers' stamps, redemptions and Birthday Gift claims at your shop. This cannot be undone. Cordi cannot transfer stamps to another loyalty scheme; if you move to another scheme, any recognition of stamps collected on Cordi is up to you.

7. Promotions and Your Content

7.1 Content rules

Your Content must be accurate, lawful, and not false or misleading, and you must have all the rights needed to use it — including the trademarks and copyright in your name and logo. In particular, Promotions:

• must comply with the advertising and consumer-protection law of the place where you trade;
• must not advertise products whose promotion is restricted by law where you trade, such as alcohol or tobacco;
• must not promote weapons, gambling, prescription medicines or adult content;
• must not target children with offers for age-restricted products; and
• must not be offensive, discriminatory, defamatory or infringe anyone's rights.

7.2 Deleting Promotions

You can delete a past Promotion in the Business Portal. It then disappears from your Customers' app, and its results and its record of which Customers received it are deleted too.

7.3 Review and removal

We do not review Your Content before it is published, but we may edit, hide or remove any of it — or hide your listing — if we reasonably believe it breaches these Terms or the law, or is inaccurate. Where practical, we will tell you why.

7.4 Licence to us

You keep ownership of Your Content. You grant us a non-exclusive, worldwide, royalty-free licence, for as long as these Terms are in force (and for a reasonable period afterwards to remove it from our systems and materials), to host, copy, display and adapt Your Content (for example resizing your logo) as needed to operate the Service, and to show your shop's name and logo as a participating shop on our website, in app-store listings and in our marketing materials. You can ask us at any time to stop using your shop in new marketing materials.

8. Birthday Gift

The Birthday Gift is optional and off by default. If you turn it on and describe a gift, Customers who meet the conditions in the Customer Terms can claim it at your shop — once per birthday, between 7 days before and 7 days after their birthday, if they have had their birthday on their account for at least 30 days and have collected a stamp at your shop on an earlier day. While the gift is on, you agree to give the gift you describe to every Customer who claims it at your shop. A discount gift is applied by you at the till.

You will see a "Gift given" mark next to a Customer for 30 days after your shop gives them the gift, and a count of gifts claimed — but never a Customer's date or year of birth, or whether their birthday is coming up.

9. Customer data and data protection

9.1 What you see

The Business Portal shows you information about your own Customers' activity at your shop: a masked email address (for example o***@gmail.com), stamp and visit history, Insights such as who appears "overdue", and — if you offer the Birthday Gift — whether your shop has given a Customer the gift in the last 30 days. It never shows full email addresses, names, birthdays or locations, and you cannot see Customers of any other shop.

9.2 How you may use it

You agree to:

• use Customer information only to run your Cordi Program and Promotions;
• not try to identify, unmask or contact Customers outside Cordi using it, or combine it with other data to do so;
• not sell, share or disclose it to anyone else, except your staff who need it to run your Program;
• keep it secure, and tell us without undue delay (and in any case within 48 hours) if you become aware that it has been accessed or used without authorisation; and
• forward to us promptly any request you receive from a Customer to exercise their data-protection rights about data held in Cordi.

9.3 Roles under data-protection law

Cordi is the controller of Customer data in the Service, as described in its Privacy Policy. When you view Customer information in the Business Portal, you receive it as a separate controller for the limited purpose in Section 9.2, and you are responsible for your own compliance with data-protection law for that use.

9.4 Your own data

We process your personal data as a Shop Owner (for example your name, email address, mobile number, setup-visit details and sign-in data) as described in our Privacy Policy. We use your mobile number only to arrange your setup visit, support you and tell you about problems with the Service — never for marketing.

10. Insights

Insights — such as return rates, visit trends, typical visit gaps and which Customers appear "overdue" — are estimates calculated from visits recorded in Cordi. They only reflect Customers who use the app, can be affected by how consistently stamps are collected, and are provided to help you, not as professional advice. We do not guarantee that they are complete or accurate, or any particular business result from using them.

11. Fees and payment

11.1 Free trial

Your first month on Cordi is free. The free trial starts on the day your shop is approved at the setup visit (Section 2.2), not when you sign up, and no payment card is needed to start it. Before the trial ends we will ask you, in the Business Portal, to add a payment card.

11.2 Subscription and price

After the free trial, the Service is a paid subscription, billed monthly or annually, as you choose when you add your card. The price, the currency (Turkish lira for shops in Turkey) and what is included are shown in the Business Portal before you subscribe, and the price that applies to you is the one shown when you subscribe. Where a founding price is shown, it applies for 12 months from your first payment. A billing period already paid at the founding price runs to its end; after that, the standard price shown in the Business Portal at that time applies. Prices do not include VAT, KDV or any other taxes. Where the law requires it, these are added to the price, or you account for them yourself (for example under a reverse-charge rule).

11.3 Payment

Fees are charged in advance at the start of each billing period, monthly or annually, to the card you add, through our payment provider, Stripe. Your subscription renews automatically at the end of each period until you cancel it. You can change your card, see your invoices and cancel in the Business Portal.

11.4 If you do not add a card, or a payment fails

If you have not added a card when the free trial ends, or a payment fails, we will tell you and Stripe will try the payment again. Until the fees due are paid, we may suspend the Service for your shop, in whole or in part — for example access to the Business Portal, your listing in the Cordi app, or the use of your Codes. If fees remain unpaid, we may end these Terms under Section 18.3.

11.5 Cancellation and refunds

You can cancel your subscription at any time in the Business Portal. Cancellation takes effect at the end of the billing period you have already paid for, and you can keep using the Service until then. Fees are non-refundable: we do not refund any part of a billing period, including when you cancel part-way through it. If you switch between monthly and annual billing, the unused part of your current period is credited against the new charge. This does not affect any right to a refund you have under law.

11.6 Price changes

We may change our prices by giving you at least 30 days' notice by email or in the Business Portal. The new price applies from the start of your next billing period after the notice ends. If you do not agree, you can cancel before then.

11.7 Shops that joined before paid plans

If your shop was approved before we introduced paid subscriptions, we will give you at least 30 days' notice before any fee applies to you.

12. Confidentiality

Each party will keep confidential any non-public information it receives from the other that is marked confidential or would reasonably be understood to be confidential — including, for us, the non-public parts of the Service and, for you, your Program's performance — and will use it only for the purposes of these Terms. This does not apply to information that is or becomes public through no fault of the receiving party, that the receiving party already had or develops independently, or that must be disclosed by law (in which case the disclosing party will be told where legally permitted). Each party may share confidential information with its staff, contractors and professional advisers who need it and are bound by similar duties. This Section continues after these Terms end.

13. Intellectual property

The Service — including its software, design, text, graphics and the Cordi name and logo — is owned by Morodo Limited or its licensors. We grant you a non-exclusive, non-transferable, revocable licence to use the Service, and to display the Cordi name, logo and your Codes at your shop, for the purpose of running your Program during these Terms. You may not copy, modify, reverse-engineer, resell or commercially exploit any part of the Service, or use our name or logo in any other way, without our written permission.

If you give us suggestions or feedback about the Service, we may use them freely without any obligation to you.

14. Acceptable use

You agree not to:

• use the Service for any fraudulent or unlawful purpose, or to give stamps, rewards or Birthday Gifts that were not genuinely earned in order to distort your Insights or mislead Customers;
• access, or try to access, another shop's account or data, or any part of the Service you are not authorised to use;
• interfere with or disrupt the Service, including by introducing viruses or other harmful code, overloading it, or using bots, scrapers or other automated means without our written permission; or
• impersonate another business or person, or falsely suggest a connection with Cordi beyond being a participating shop.

15. Warranties and disclaimers

Each party confirms that it has the power and authority to enter into these Terms. You also confirm that the information you give us about the Business is accurate and that Your Content complies with Section 7.1.

Except as expressly set out in these Terms, the Service is provided "as is" and "as available," and all other warranties, conditions and terms, whether express or implied by statute, common law or otherwise, are excluded to the fullest extent permitted by law. We do not promise that using Cordi will increase your sales, visits or customer retention.

16. Liability

16.1 What we do not limit

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

16.2 Exclusions

Subject to Section 16.1, we are not liable to you, whether in contract, tort (including negligence) or otherwise, for any:

• loss of profits, sales, revenue, business, contracts or anticipated savings;
• loss of goodwill or reputation;
• loss or corruption of data (we keep backups as described in our Privacy Policy, but you should keep your own records of anything important); or
• indirect or consequential loss.

We are also not liable for rewards, gifts or offers that you do not honor, or for stamps, redemptions or gifts made with your Codes.

16.3 Cap

Subject to Section 16.1, our total liability to you for all claims arising out of or in connection with these Terms in any 12-month period is limited to £500, or the total fees paid and payable by you under these Terms in the 12 months before the event giving rise to the claim, if greater.

16.4 Events outside our control

We are not liable for any delay or failure to perform caused by events outside our reasonable control, including failures of internet, network, hosting or app-store providers, power failures, industrial action, natural disasters or acts of government. We will tell you about the event and take reasonable steps to limit its effect.

17. Indemnity

You will indemnify us against all losses, damages, costs (including reasonable legal fees) and expenses arising from any claim by a third party — including a Customer or a regulator — to the extent it results from:

• your failure to honor a reward, Birthday Gift or Promotion;
• Your Content, including any claim that it infringes someone's rights or breaches advertising law; or
• your use of Customer data in breach of Section 9 or data-protection law.

We will tell you promptly about any such claim, let you take part in its defence, and not settle it without consulting you.

18. Term, suspension and termination

18.1 Term

These Terms start when you accept them during sign-up and continue until ended under this Section.

18.2 By you

You can end these Terms at any time by asking us to close your shop account — currently by emailing [email protected] from the account's email address — after following Section 6.

18.3 By us

We may end these Terms for any reason by giving you at least 30 days' notice. We may suspend your account, hide your listing, or end these Terms immediately by notice if:

• you seriously breach these Terms, or breach them and do not fix the breach within 14 days of our request;
• you do not pay fees within 14 days of their due date (Section 11.4);
• you give us false information, or we reasonably suspect fraud or other unlawful activity involving your account or your Codes;
• you repeatedly fail to honor rewards, Birthday Gifts or Promotions, or we receive repeated complaints from Customers about your Program;
• the Business stops trading, or becomes insolvent; or
• we must do so to comply with the law or to protect Customers, other shops or the Service.

Where appropriate, we will tell you why and give you a chance to respond before suspending you, unless that would be unlawful or would undermine an investigation into fraud or a security risk.

18.4 What happens when these Terms end

• Your listing is removed from the Cordi app and your Codes stop working.
• Your shop account is closed and your shop, Loyalty Card, Customers' stamps and redemptions at your shop, and Your Content (including your logo) are deleted, as described in our Privacy Policy. Deleted data may remain in backups for a short period before being overwritten. We keep invoices and payment records for as long as the law requires.
• If you want a record of your Insights, save it before your account is closed.
• Any fees due for the period up to the end date remain payable, and fees already paid are not refunded (Section 11.5).
• Keep your cube safe until we collect it, or return it as we ask you to. We will arrange the collection or return at our cost.
• Sections 4.3, 9.2, 12, 15, 16, 17, 18.4 and 20–21 continue to apply.

19. Changes to these Terms

We may change these Terms from time to time. We will give you at least 30 days' notice of any material change by email or in the Business Portal, unless the change is required sooner by law. If you do not agree to the change, you can end these Terms under Section 18.2 before it takes effect. If you continue to use the Service after that date, the changed Terms apply.

20. General

• Transfer. We may transfer our rights and obligations under these Terms to another organisation, for example if our business is sold, and will tell you if this happens. You may not transfer your rights or obligations without our written consent.
• Subcontracting. We may use subcontractors and service providers to provide the Service, and remain responsible for them.
• Entire agreement. These Terms, together with our Privacy Policy, are the whole agreement between you and us about the Service, and replace any earlier agreement or statement. Neither party relies on any statement not set out in them, but this does not limit liability for fraud.
• Order of precedence. If these Terms conflict with anything shown in the Business Portal, on our website or in marketing materials, these Terms prevail.
• Severability. If any part of these Terms is found invalid, the rest stays in effect.
• No waiver. A delay in enforcing these Terms does not prevent a party from enforcing them later.
• Third parties. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
• No partnership. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between you and us.
• Notices. Notices under these Terms are given by email — to you, at your account's email address, and to us, at [email protected]. An email notice is treated as received on the next Working Day after it is sent.

21. Governing law and jurisdiction

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

22. Contact

Morodo Limited (trading as Cordi)
Email: [email protected]
Registered office: Demsa Accounts, 565 Green Lanes, Haringey, London, England, N8 0RL